RollBack Pro Onboarding
- Helpdesk
Hello, thank you for choosing RollBack Pro!
We are delighted to have you on board as we take you on a quick tour to help you get familiarised, settled in and make the best use of this app’s features available to you based on the pricing plan you have selected.
The subscription amount is calculated based on higher count of the two - orders or SKUs, will be considered and also whether you are an existing StagingPro customer.
Hence, the subscription amount may vary every month.
As soon as you install the app, full backup of your store is initiated immediately and the home page / dashboard is displayed as follows:
Please note: Even you can initiate a full backup by clicking on the “Take Full Backup” button on the dashboard
After the app is installed, going to the Settings page would display as follows.
By default, monitoring of the customers and orders is not started due to GDPR compliance. You can initiate the monitoring by clicking on the blue play button.
Moreover, you can stop the monitoring by clicking on the blue pause button.
Monitoring: Implies the capturing of all the events like creation, updating and deletion, of the data entities done in the BigCommerce store. These events are displayed in the Recent Changes screen as shown below.
When you rollback from the recent changes screen by clicking on “View Version”, the status of rollback can be viewed in the Selective RollBack Log screen.
Full Backup:
Currently, following data entities are considered for full backup:
B2BAddresses
B2BCompanies
B2BInvoices
B2BOrders
B2BQuotes
B2BSuperAdmins
B2BUsers
Abandoned-carts/settings/channels
AbandonedCartEmailTemplates
Abandoned-carts/settings
Banners
Brand Metafields
Brands
Categories
Category Metafields
Channels
Checkouts/settings
Coupons
CustomerAttributes
CustomerGroups
Customers (on demand)
EmailStatuses
EmailTemplates
GiftCertificates
Orders (on demand)
Orders/settings
Pages
Placements
PriceListAssignments
PriceListRecords
PriceLists
Product Metafields
Product Reviews
ProductCategoryAssignment
ProductChannelAssignment
Products
Promotions
Redirects
Settings/analytics
Settings/catalog
Settings/checkout
Settings/customerPrivacy
Settings/inventory
Settings/inventory/notifications
Settings/logo
Settings/product
Settings/profile
Settings/robots
Settings/searchContextFilters
Settings/security
Settings/SEO
Settings/store/locale
Settings/storefront/search
Settings/storefront/status
ShippingZones
Store blogPosts
StoreChannelCurrencyAssignments
StoreChannelOrderSettings
StoreProductCategoryAssignments
StoreProductChannelAssignments
Themes
Widget Templates
Widgets
The status of the bulk rollback request can be seen in the Bulk RollBack Log screen.
The status of the rollback request in recent changes screen can be seen in the “Selective RollBack Log” screen.
Data Entity | Selective RollBack (From Recent Changes screen) | Bulk RollBack (from Full Backup screen) | |
|---|---|---|---|
Abandoned Cart Email Templates | No | No | Contact Helpdesk |
Abandoned-carts/settings | No | No | Contact Helpdesk |
Abandoned-carts/settings/channels | No | No | Contact Helpdesk |
Banners | No | No | Contact Helpdesk |
Brand Metafields | No | No | Contact Helpdesk |
Brands | No | Yes | From UI |
Catalog Settings | No | Yes | From UI |
Categories | Yes | Yes | From UI |
Category Metafields | No | No | Contact Helpdesk |
Channels | Yes | No | Contact Helpdesk |
Checkouts/settings | No | No | Contact Helpdesk |
Coupons | No | No | Contact Helpdesk |
Customer Attributes | No | No | Contact Helpdesk |
Customer Groups | No | No | Contact Helpdesk |
Customers | Yes | No | Contact Helpdesk |
Email Statuses | No | Yes | From UI |
Email Templates | Yes | Yes | From UI |
Gift Certificates | No | No | Contact Helpdesk |
Orders | Yes | No | Contact Helpdesk |
Orders/settings | No | No | Contact Helpdesk |
Pages | Yes | Yes | From UI |
Placements | No | No | Contact Helpdesk |
Price List Assignments | Yes | Yes | From UI |
Price List Records | No | No | Contact Helpdesk |
Price Lists | No | No | Contact Helpdesk |
Product Metafields | No | No | Contact Helpdesk |
Product Reviews | No | No | Contact Helpdesk |
Product Category Assignment | Yes | Yes | From UI |
Product Channel Assignment | Yes | Yes | From UI |
Products | Yes | Yes | From UI |
Promotions | No | No | Contact Helpdesk |
Redirects | No | No | Contact Helpdesk |
Settings/analytics | No | No | Contact Helpdesk |
Settings/catalog | No | No | Contact Helpdesk |
Settings/checkout | No | No | Contact Helpdesk |
Settings/customer privacy | No | No | Contact Helpdesk |
Settings/inventory | No | No | Contact Helpdesk |
Settings/inventory/notifications | No | No | Contact Helpdesk |
Settings/logo | No | No | Contact Helpdesk |
Settings/product | No | No | Contact Helpdesk |
Settings/profile | No | No | Contact Helpdesk |
Settings/robots | No | No | Contact Helpdesk |
Settings/search context filters | No | No | Contact Helpdesk |
Settings/security | No | No | Contact Helpdesk |
Settings/SEO | No | No | Contact Helpdesk |
Settings/store/locale | No | No | Contact Helpdesk |
Settings/storefront/search | No | No | Contact Helpdesk |
Settings/storefront/status | No | No | Contact Helpdesk |
Shipping Zones | No | No | Contact Helpdesk |
Store blog posts | No | No | Contact Helpdesk |
Store Channel Currency Assignments | No | No | Contact Helpdesk |
Store Channel Order Settings | No | No | Contact Helpdesk |
Storefront Category Settings | No | Yes | From UI |
Storefront Product Settings | No | Yes | From UI |
StoreFront Robots | No | Yes | From UI |
Storefront Security Settings | No | Yes | From UI |
Store Front Seo | No | Yes | From UI |
Store Logo Settings | No | Yes | From UI |
Store Profile | No | Yes | From UI |
Themes | No | No | Contact Helpdesk |
Widget Templates | No | No | Contact Helpdesk |
Widgets | No | No | Contact Helpdesk |
B2BAddresses | No | No | Contact Helpdesk |
B2BCompanies | No | No | Contact Helpdesk |
B2BInvoices | No | No | Contact Helpdesk |
B2BOrders | No | No | Contact Helpdesk |
B2BQuotes | No | No | Contact Helpdesk |
B2BSuperAdmins | No | No | Contact Helpdesk |
B2BUsers | No | No | Contact Helpdesk |
RollBack Pro Helpdesk:
Email: helpdesk@rollbackpro.com
Phone: +44 20 4547 9292
Helpdesk portal: https://support.rollbackpro.com/portal/